Delivery & Returns

What happens after I order?

1. Our manufacturers from country of Origin (Italy, India, USA. ect) are informed of your order (within an hour of you placing the order)

2. Artisans beautifully craft your item (0-4 working days)

3. Items are shipped from Origin country to Frederic St James HQ in the UK (4-8 working days)

Your item is packed and shipped on a 1-3 working day delivery service (this is the only point you will receive tracking number via email)

Note: During busy periods of the year, such as the run upto black Friday, delivery might take a few days longer at the different stages. Please don’t contact us asking where your parcel is during parts 1-3, you will only receive a tracking number when we have your item at HQ and it has been shipped to you. Some of our items we hold in stock, and this will be specified on the product page & shipping page for the item & where the estimated delivery day will be 1-2 days from shipment. 

United Kingdom Shipping

All our products are handmade to order, except outlet items. United Kingdom Standard delivery times are 10-20 working days.

You will receive a tracking number via email to track your parcel, but once your item has been shipped from our HQ in the UK. (not when it has been shipped from country of origin)

All shipping options use a mix of reliable carriers to ensure your order is delivered in a timely manner. This means that no matter where you are located, we will find the most efficient and cost-effective way to get your purchases into your hands. 

International Shipping

All our products are handmade to order, except outlet items. We also ship to the following destinations delivery times to these regions are 7-14 working days.: 

• Australia
• Austria
• Belgium
• Canada
• Denmark
• France
• Germany
• Ireland
• Italy
• Luxembourg
• Malta
• Mexico
• Netherlands
• New Zealand
• Portugal
• Spain
• Sweden
• USA

Currently, we ship to these countries and plan to add more countries. Check this page to see if your country has been added to the list.

Shipping to an APO, FPO, or DPO address? We can ship to you using USPS. Simply enter either APO, FPO, or DPO in the “City” field, and select your Armed Forces region from the “State/Province” drop down during Checkout.

We are glad to offer all-inclusive FedEx International shipping to our customers in Canada, Mexico, Europe (for full list, see top section), Australia, and New Zealand. This means that we will charge you a fee for brokerage, duties and taxes up-front, and we will then pay these charges ourselves. That way, you will not have to pay anything extra, and you can be assured that the total amount that you see in your shopping cart is all you'll pay - you won't get any surprises at the time of delivery. To view the amount of shipping, brokerage, duties and taxes for your order, simply add the products to your shopping cart and enter your postal code in the shipping & tax estimator section of the checkout page.

Order Tracking