What happens after I order?
1. Our manufacturers from country of Origin (Italy, India, USA. ect) are informed of your order (within an hour of you placing the order)
2. Artisans beautifully craft your item (0-4 working days)
3. Items are shipped from Origin country to Frederic St James HQ in the UK (4-8 working days)
Your item is packed and shipped on a 1-3 working day delivery service (this is the only point you will receive tracking number via email)
Note: During busy periods of the year, such as run upto black friday, delivery might take a few days longer at the different stages. Please don’t contact us asking where your parcel is during parts 1-3, you will only receive a tracking number when we have your item at HQ and it has been shipped to you. Some of our items we hold in stock, and this will be specified on the product page & shipping page for the item & where the estimated delivery day will be 1-2 days from shipment.
United Kingdom Shipping
All our products are handmade to order, except outlet items. United Kingdom Standard delivery times are 7-12 working days.
You will receive a tracking number via email to track your parcel, but once your item has been shipped from our HQ in the UK. (not when it has been shipped from country of origin)
All shipping options use a mix of reliable carriers to ensure your order is delivered in a timely manner. This means that no matter where you are located, we will find the most efficient and cost-effective way to get your purchases into your hands.
- New Zealand
We accept returns within 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Certain sale items may not qualify for returns unless they arrive damaged. Returns postage costs will not be covered by FSJ & cost of postage to you on the original order will not be refunded. Refunds will be paid upon receipt of items & checks made on condition. We do not accept returns on personalised items.
Before you return the item, please contact us at firstname.lastname@example.org