Delivery & Returns
United Kingdom Shipping
All our products are handmade to order, except outlet items. Standard delivery times are 10-15 days.
All items are shipped using a fully tracked and insured service. DPD is our carrier of choice. DPD is our carrier of choice, though on occasion we may use an alternative.
International Shipping
All our products are handmade to order, except outlet items. We also ship to the following destinations delivery times to these regions are 10-20 working days:
- Australia
- Austria
- Belgium
- Canada
- Denmark
- France
- Germany
- Ireland
- Italy
- Luxembourg
- Malta
- Mexico
- Netherlands
- New Zealand
- Portugal
- Spain
- Sweden
- USA
Currently, we ship to these countries and plan to add more countries. Check this page to see if your country has been added to the list.
We are glad to offer all-inclusive FedEx International shipping to our customers in Canada, Mexico, Europe (for full list, see top section), Australia, and New Zealand. This means that we will charge you a fee for brokerage, duties and taxes up-front, and we will then pay these charges ourselves. That way, you will not have to pay anything extra, and you can be assured that the total amount that you see in your shopping cart is all you'll pay - you won't get any surprises at the time of delivery. To view the amount of shipping, brokerage, duties and taxes for your order, simply add the products to your shopping cart and enter your postal code in the shipping & tax estimator section of the checkout page.
Order Tracking
You can use our Track My Order feature by entering your order number and shipping address on our website. This feature allows you to see where your order is in transit and how long it's expected to take. However, Frederic St James cannot be held responsible for any delays of delivery due to factors outside of its control, such as severe weather, natural disasters or strikes etc.
Returns
We accept returns within 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Certain sale items may not qualify for returns unless they arrive damaged. Returns postage costs will not be covered by FSJ & cost of postage to you on the original order will not be refunded. Refunds will be paid upon receipt of items & checks made on condition. We do not accept returns on personalised items.
Before you return the item, please contact us at hello@fredericstjames.com